REFUND POLICY

Cancellation

Most of our products are designed and Made-to-Order and we always try our best to provide you with the most accurate service; comply with our terms, so all cancellation requests cannot be made once your order has been confirmed! However, we will assist you to cancel your order if:

1,Your order is confirmed but one of the items is sold out. We offer a refund to the original Payment for service assurance OR you can request a refund by way of Store Credits / Loyalty Points for your convenience in placing future orders.

2,Your order is completed but you received an Incorrect Item / Faulty Item (kindly also refer to our return policy).

3,Your order is cancelled by us due to unexpected reasons:

 3.1,Invalid Address
 3.2,Invalid Card Owner Identity
 3.3,Missed Delivery (excluding the original shipping fee)
 3.4,Back-to-sender / Returned-to-sender orders (excluding the original shipping fee)

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days(usually, Paypal takes 3-5 business days, and credit card or debit card takes 7-14 business days).

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.